What are the Benefits of offshore outsourcing?
Scienexus provides businesses offshore outsourced solutions for Web Development, Management and Marketing products and services.   Your solution will add value to your business and enable success in your core markets and delivery.  A Scienexus solution will deliver to you the following benefits:

Higher Cost Efficiencies
You achieve lower overheads as capability is delivered at lower overall cost without compromising quality: e.g. payroll, administration, training and development, etc.

Increased Operational Performance
Scienexus’ dedicated operational experience and knowledge gives you access to specialist skills and delivery.  Collocation of specialist skills means that focus and synergies are enhanced and deliver higher returns on investment.

Increased Focus on Your Core Functions
Your business has core competencies that drive your competitive advantage and investor return.   Scienexus’ services enable your internal resources to be focused on activities that maximise your expertise whilst harnessing Scienexus’ ability to deliver objectives.

Overcome Talent Shortages
Specialist skills are frequently in high demand and not available in the place your business needs it.  The need to manage the talent pipeline in a non-core area adds additional management and cost overhead.  Scienexus’ specialist capability and deep understanding of web design, management and marketing ensures that what you need is delivered, wherever and whenever you may need it, without any additional overheads.

Overcome Cyclic Demand
Depending on the business need and the dynamics of your operational environment you may require specialist capability but the base investment cost prevents this. Our services enable you to meet key short- term demands (e.g. specialist tasks or projects) and deal with underlying employee fluctuations (e.g. vacations, sickness and resignations).

Time Zone Advantage
Often when moving your activities offshore you can achieve competitive advantage in turnaround times because of the differences in time zones from one country to the next.  The marketing and management team in one location can focus client management activities and at the end of the working day pass these tasks to another location for completion prior to the next business day.  Operating across time zones maximises working hours, regardless of location.

What are the risks in outsourcing?
Quality deteriorates – When offshoring there can be a concern over the quality of products and services.  Outsourcing companies may not provide continuously the quality initially agreed upon and this incremental deterioration may not be immediately noticeable.

Scienexus prides itself on ensuring transparency in its operations and good client engagement to alleviate potential quality risks.  It is important for Scienexus and the client to monitor satisfaction in order to maintain quality and improve all aspects of the delivery where possible.

Service Deterioration – This risk is similar to that related to quality where in the initial stages of the relationship close focus is maintained on providing a good service, but as time passes or there is internal growth the service deteriorates due to a lack of attention or provider overstretch.

Scienexus will work with you to ensure that a strong Service Level Agreement (SLA) is in place between us.  This SLA ensures that all parties are aware of the requirements and obligations and enables the business relationship to build through trust and transparency.

Employee Turnover – In some outsource industries employee turnover is a concern and this churn creates poor knowledge retention and employee satisfaction, resulting in quality and service issues.  Though not exclusive to call centres this is the main outsourcing area where this occurs.  In many cases low wages, poor working environments and lack of career opportunities contribute to this risk.

Scienexus services focus on web design, management and marketing where employee satisfaction and knowledge requirements are higher than other sectors of outsourcing.   Our pricing and working conditions are designed to create an environment where employees are valued for their work, engaged in what they deliver and enjoy their work environment.
There are other risks associated with outsourcing but these risks will formally assessed with you as part of the designing the business model for the outsourced service.